pg99 Privacy Policy
This document fully explains how pg99 stores, uses, and protects players' personal information on the platform.
Policy Introduction and Purpose
pg99 is committed to protecting players' personal information. This Privacy Policy applies to all players using pg99's services and covers the pg99.dog website and all associated platforms.
The purpose of this policy is to clearly explain why pg99 collects your personal information, how it is stored, and under what circumstances it may be shared with third parties.
By accessing the pg99 website, opening an account, or continuing to use the services, you are considered to have accepted the terms set out in this Privacy Policy.
This policy may be reviewed and updated from time to time. Any changes will be announced on this page, and continuing to use the website after changes have been made will be considered acceptance of the updated policy.
Types of Personal Information Collected
pg99 collects the following personal information in order to provide services and ensure players' security.
🪪 Registration Data
Name, date of birth, contact number, and email address provided when opening an account.
💳 Financial Transaction Data
Payment records related to deposits, withdrawals, and transfers (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer).
🎮 Game Play History Data
Records of players' game activity, bonus usage, and play history on the account.
🌐 Technical Data
IP address, browser type, device information, website browsing cookies and session logs.
🎧 Contact Data
Information and requests submitted when contacting customer support via live chat or email.
✅ Verification Data
Copies of national ID or payment proof submitted for KYC (Know Your Customer) verification.
Children's Data
pg99 services are intended for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If such data is collected without our knowledge, it will be deleted immediately.
How Your Personal Data Is Used
pg99 uses the personal data collected only for the following purposes.
- To create accounts, process logins, and carry out Account Verification
- To process deposits, withdrawals, and financial transactions smoothly
- To resolve player requests and provide 24/7 customer support
- To conduct Anti-Money Laundering (AML) checks in accordance with the law
- To run security checks that protect players' accounts and funds
- To improve the platform and enhance the player experience
- To analyse players' individual preferences (which may change) and present relevant offers
- To verify compliance with pg99's terms of service
pg99 does not sell players' personal data. We do not rent it to third-party companies for financial gain.
Cookies and Tracking Technologies
The pg99 website uses cookies and session technology to keep players' browsing experience smooth. These include —
Essential Cookies
Cookies that are strictly necessary for the website to function properly. They cover login sessions, betting forms, and security checks.
Analytics Cookies
Cookies that help us understand how players use the website, so we can continue improving the platform.
Functional Cookies
Cookies that remember players' language preferences, matching settings, and personal preferences.
Managing Cookies
Players can disable cookies through their browser settings. However, disabling essential cookies may prevent some features of the website from working.
Data Sharing with Third Parties
pg99 does not sell players' personal data to anyone. However, it may be shared only in the limited circumstances below.
Service Providers
Payment processors such as KBZPay, Wave Money, AYA Pay, CB Pay, and banking service providers receive only the data necessary to process transactions. These providers have agreed to data protection standards that meet pg99's requirements.
Legal Disclosure
When personal data must be disclosed due to applicable law, a court order, or any enforceable legal request, pg99 will act in accordance with the law.
Anti-Money Laundering (AML) Checks
Personal data may be shared with regulatory bodies as required by law to verify financial activity. This is done to protect players' funds and maintain a fair gaming environment.
pg99 does not share personal data with marketing companies, data companies, or unrelated third parties, except where directly connected to financial transactions handled by pg99.
Data Retention Period and Deletion
pg99 retains players' personal data only for as long as it is needed to provide services and for the period required under applicable law.
🔐 Account Data
Retained for as long as the account remains active. Data may also be retained after account closure for as long as legally required.
💰 Financial Records
Deposit and withdrawal records are kept long-term in accordance with AML legal requirements.
🗂️ Communication Records
Customer support communication records are retained for a period of time for service improvement and record-keeping purposes.
Data Deletion Request
Players may request deletion of their personal data by contacting [email protected]. However, data required by law cannot be deleted until the applicable retention period has ended. All deletion requests are logged and processed promptly.
Personal Data Security Measures
pg99 uses technical and administrative measures to protect players' personal data from unauthorized access, breaches, or misuse.
- All data transfers are protected with SSL (Secure Socket Layer) encryption
- Payment data is stored with industry-standard encryption, and card numbers are not stored directly on pg99's servers
- Players' passwords are stored in hashed format only and are never stored in a form visible to pg99 staff
- Data access is restricted to staff based on their job responsibilities — staff with no need for access cannot view it
- The platform's technical security is reviewed and updated regularly
- In the event of a data breach, affected players and relevant responsible parties will be notified immediately
However, we want to note that due to the nature of computer network technology, 100% security cannot be guaranteed, and players themselves should also take care to keep their account credentials safe.
Players' Data Rights
All players have the following rights regarding their personal data.
Right to Access
You can request to view what personal data pg99 holds about you.
Right to Rectification
You can request corrections to any inaccurate personal data. This can be done through your account settings.
Right to Erasure
You can contact [email protected] to request deletion of data that is not required by law.
Right to Object
You can request that your data not be used for marketing purposes.
Right to Data Portability
You can request a copy of your data held at pg99 in a portable format.
Right to Withdraw Consent
You may withdraw consent given for non-essential data processing at any time.
To exercise any of these rights, contact [email protected] and state your personal data request. pg99 will handle it promptly.
Data Protection Contact
Any questions, complaints, or requests regarding this privacy policy can be submitted to the pg99 support team.
24/7 Live Chat
You can contact pg99's customer support directly in Burmese through the website. Questions about personal data are answered there.
For data requests, deletion, and accountability-related inquiries — contact [email protected].
Privacy Protection — Questions & Answers
Common questions about the privacy policy